Support
IT Support
Our technical support team ensures your business systems keep running smoothly.
Extended Availability
Enterprise plans can include support outside standard business hours.
Multi-Channel
Reach us by email, live chat, or phone, whichever suits you best.
Proactive Monitoring
We monitor your servers and systems and alert you before issues affect your team.
Fast Resolution
Priority and Enterprise plans get faster response times, set out in your agreement.
SUPPORT PLANS
Choose your support level
Select the level of IT support and maintenance that best matches your business needs and response-time requirements.
Standard
Included
Included with every Pharmacy & POS plan
- Email support (24h response)
- Knowledge base access
- Community forum
- Standard software updates
Most PopularGet started
Priority
On request
For teams that need faster response times
- Live chat support (4h response)
- Phone support (business hours)
- Priority ticket queue
- Quarterly IT health checks
- Dedicated account manager
Enterprise SLA
Custom
Premium, fully managed IT support for large organisations
- Extended-hours phone & chat support
- Agreed response times for critical issues
- Dedicated technical support team
- Custom onboarding programme
- Executive business reviews